Privacy Policy

Effective Date: 08/04/2026
 
CLA Luxury Voyage is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website or services.
 
1. Information We Collect
 We may collect and process the following personal data:
- Full name
- Contact details (email address, phone number)
- Pickup and drop-off locations
- Journey details and preferences
- Payment information (where applicable)
- Any additional information you provide via forms or communication
 
2. How We Use Your Information
 We use your personal data to:
- Process and manage bookings
- Communicate with you regarding your journey
- Provide and improve our chauffeur services
- Respond to enquiries or customer support requests
- Maintain internal records for business and legal purposes
 
3. Lawful Basis for Processing
 We process your personal data based on:
- Contractual necessity – to fulfil your booking
- Legitimate interests – to operate and improve our services
- Legal obligations – where required by law
 
4. Data Sharing
 We do not sell or rent your personal data.
 We may share your data with:
- Payment processing providers (if applicable)
- IT and website service providers
- Legal or regulatory authorities (if required)
 All third parties are required to respect the security of your data.
 
5. Data Security
 We implement appropriate technical and organisational measures to protect your personal data against:
- Unauthorised access
- Loss or misuse
- Disclosure or alteration
 As a professional chauffeur service, we treat all client journey details with strict confidentiality and discretion.
 
6. Data Retention
 We only retain your personal data for as long as necessary to:
- Fulfil the purposes we collected it for
- Comply with legal, tax, or regulatory requirements
 
7. Your Rights
 Under UK data protection law, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Withdraw consent where applicable
 To exercise any of these rights, please contact us using the details below.
 
8. Cookies
 Our website may use cookies to improve user experience and analyse website traffic.
 You can control or disable cookies through your browser settings.
 
9. Third-Party Links
 Our website may contain links to other websites. We are not responsible for the privacy practices of those sites.
 
10. Contact Us
 CLA Luxury Voyage
Email: claluxuryvoyage@gmail.com
Phone: +44 788 704 0220
 
11. Updates to This Policy
 We may update this Privacy Policy from time to time.
Any changes will be posted on this page.